You have 7 days from delivery — including sale and discounted bags. Email contact@zuvinn.com or use the contact form with the order number, and say if you want an exchange or a refund. Keep the bag unused, with tags and packing. We then arrange pickup or share the return address. Full terms: 7-Day Easy Return / Exchange.
Yes. A discount on the homepage or product page does not cancel returns. Sale bags can be returned or exchanged the same way as full-price bags. The refund is the amount you actually paid.
If we have not packed it yet, yes. Call +91 70084 97984 or email the order number as soon as you can. Once the parcel is booked with Delhivery, we cannot pull it back easily.
Open Track Order with your order number. After we ship, you also get a Delhivery link on email and SMS. If you are signed in, the same updates show under My Orders.
Custom or personalised bags, and anything used, stained, or missing the original packing. Sale bags can still be returned. If we sent the wrong bag, or it arrived damaged, that is on us — write within 48 hours with photos and we cover the return.
After the bag reaches us and we check it, we put the refund through in about 5–7 working days, to the same method you paid with. For COD, we refund by UPI or bank transfer once you share the details. Your bank may take a little longer to show the credit.
Take a few clear photos of the bag and the outer packing, and write to us within 48 hours with the order number. We will replace it or refund you. Please do not use the bag in the meantime.
We ship from Bhubaneswar to most pincodes in India through Delhivery. Put your PIN on the product page or at checkout — that tells you straight away if we can reach you, and whether COD is on.
Pan-India Shipping Available 🚚 We ship from Bhubaneswar to most pincodes in India through Delhivery. Put your PIN on the product page or at checkout to confirm we can reach you, and whether COD is on.
We pack from Bhubaneswar, usually within 1–2 working days. After that, most cities in India get the parcel in 4–7 working days. Remote areas can take a bit longer. Sundays and public holidays are not packing days.
Use Track Order, or tap the Delhivery link in your shipping message. If tracking looks stuck for more than a day, mail us the order number and we will check with the courier.
Delhivery generally tries more than once. If you still miss it, the bag sits at the local hub for a short while. Call us or the courier with your AWB number and they can usually reattempt or hold it for pickup.
Only before we book the shipment. Call +91 70084 97984 or email contact@zuvinn.com with the order number and the new address. Once it is in transit, the address cannot be changed.
Women's bags for daily use and for occasions — totes, handbags, slings, jute bags, party bags, clutches, potlis, and festive or wedding styles. We also make bulk and branded pieces for shops and gifting. About Zuvinn has the longer story.
Yes. They are made in India — embroidery, beads, threadwork, jute, prints — finished by hand. Two bags in the same design will not look identical. A little difference in stitch or colour is normal with this kind of work.
Very close, but not identical. Screens show colour a bit differently, and handmade work varies from piece to piece. Check the material, size, and extra photos on the product page — those are more useful than the main picture alone.
Do not machine-wash it. For a small mark, dab with a slightly damp cloth and dry in the shade. Keep embroidery, beads, and jute away from rain and strong sun. A cotton bag or an old dupatta is enough for storage. Any extra care notes are on the product page.
Totes, office bags, and most jute styles take a phone, wallet, keys, and usually a bottle. Clutches and potlis are for a phone, lipstick, and a bit of cash — they are for functions, not a full workday. Size is listed on every product.
Yes — boutiques, resellers, corporate gifting, weddings, private label. Tell us the quantity and what you have in mind on the contact page. We will say what we can do and how long it will take.
Cash on delivery where your pincode allows it, or pay online through Razorpay — UPI, cards, net banking, and wallets. Prices are in Indian rupees. One coupon code per order, if you have one.
Online payment goes through Razorpay, not through our own card form. We do not store your full card number. COD does not need a card at all.
Wait a few minutes and try again, or switch to UPI / COD. If money left your account but you did not get an order mail, write to contact@zuvinn.com with the payment id. Failed charges usually come back on their own from the bank.
Check spam, then My Orders if you have an account. Still nothing? Mail us the Razorpay payment id. We will match it and either confirm the order or send the money back.
Yes, one code per order, in the cart or at checkout. Subscribe to the newsletter if you want the first-order offer we run from time to time. Codes cannot be stacked.
Only if your card or UPI app shows it on the Razorpay screen. That is between you and the bank — we do not run a Zuvinn EMI or membership plan.
No. Guest checkout is fine. An account is useful if you want saved addresses, a wishlist, and easier tracking next time. Sign in with your mobile number and password.
Use Forgot Password on the login page. We send a one-time code to your registered email so you can set a new one.
Yes. Put the recipient's address at checkout and leave a note if you do not want a price on the packet. For wedding or office gifting in bulk, use the contact form and we will work out quantities.
We work with boutiques, resellers, and gifting companies. Share what you need — styles, numbers, any branding — on the contact page. There is more on the B2B bit of About us.
Email contact@zuvinn.com, call +91 70084 97984, or write to GKV -97, Gatikrushnavilla, Brahmeswarpatna,Badagada, Tankapani Road, Bhubaneswar -751018. The contact page is the easiest if you want to send photos with your message.