7-Day Easy Return / Exchange

Last updated: August 27, 2026

You can return or exchange a Zuvinn bag within 7 days of delivery. Sale and discounted bags are included. A lower price on the site does not mean you cannot send it back.

Handbags are hard to judge from a screen. If the colour, size, or feel is not what you expected, we will take it back or swap it — as long as the simple conditions below are met.

The offer, in short

• 7 days from the day the bag is delivered
• Return for a refund, or exchange for another bag (subject to stock)
• Sale and discounted bags are included
• The bag must be unused, with tags and original packing
• Write to us first — we will tell you how to send it back

How to start a return or exchange

1. Email contact@zuvinn.com or use the contact form within 7 days of delivery.
2. Send your order number, and say whether you want an exchange or a refund.
3. For an exchange, tell us which bag you would like instead.
4. We reply with pickup details or our Bhubaneswar return address.

Please do not ship a bag back until we have confirmed the return. That way we can match it to your order.

Conditions

We can accept the bag when all of these are true:

• You write to us within 7 days of delivery
• The bag is unused and in the same condition you received it
• Original tags, packing, and any extras that came with it are still with the bag

We may decline a return if the bag has been used, stained, washed, or is missing tags or packing.

Sale and discounted bags

Yes — you can return or exchange them. If a bag is shown at a discount on the homepage or product page, this policy still applies. The refund is for the amount you actually paid.

What cannot be returned

• Custom or personalised bags made to your request
• Bags that have been used, stained, or altered
• Bags missing tags or original packing

If we sent the wrong bag, it arrived damaged, or it is not as described, that is on us. Write within 48 hours with a few clear photos of the bag and the outer packing. We will replace it or refund you, and we cover the return.

Return shipping

• Wrong, damaged, or not as described: we arrange and pay for the return.
• Change of mind, size, or colour: we arrange a reverse pickup where the courier allows it. For a refund, the reverse-courier charge may be deducted. For an exchange of similar value, we cover the pickup.

Please keep the courier receipt or tracking until we confirm we have the bag. We issue the refund or exchange after we receive it and check the condition.

Refunds

After the bag reaches us and we check it, we put the refund through in about 5–7 working days:

• Prepaid orders: back to the same method you paid with
• Cash on delivery: UPI or bank transfer, once you share the details

Your bank may take a little longer to show the credit. We complete reimbursement no later than 14 days from the day we receive the returned bag.

Exchanges

If the new bag costs more, you pay the difference. If it costs less, we refund the difference. Exchanges depend on the style being in stock. If it is not, we will refund you instead.

Gifts

If the order was sent as a gift to someone else, we will refund or credit the person who paid, unless you both ask us to do otherwise.

Contact us

Questions about a return or exchange:

• Email: contact@zuvinn.com
• Contact form: /contact
• Phone: ‎+91 70084 97984
• Post: GKV -97, Gatikrushnavilla, Brahmeswarpatna,Badagada, Tankapani Road, Bhubaneswar -751018