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You have 7 days from delivery — including sale and discounted bags. Email contact@zuvinn.com or use the contact form with the order number, and say if you want an exchange or a refund. Keep the bag unused, with tags and packing. We then arrange pickup or share the return address. Full terms: 7-Day Easy Return / Exchange.
Yes. A discount on the homepage or product page does not cancel returns. Sale bags can be returned or exchanged the same way as full-price bags. The refund is the amount you actually paid.
If we have not packed it yet, yes. Call +91 70084 97984 or email the order number as soon as you can. Once the parcel is booked with Delhivery, we cannot pull it back easily.
Open Track Order with your order number. After we ship, you also get a Delhivery link on email and SMS. If you are signed in, the same updates show under My Orders.
Custom or personalised bags, and anything used, stained, or missing the original packing. Sale bags can still be returned. If we sent the wrong bag, or it arrived damaged, that is on us — write within 48 hours with photos and we cover the return.
After the bag reaches us and we check it, we put the refund through in about 5–7 working days, to the same method you paid with. For COD, we refund by UPI or bank transfer once you share the details. Your bank may take a little longer to show the credit.
Take a few clear photos of the bag and the outer packing, and write to us within 48 hours with the order number. We will replace it or refund you. Please do not use the bag in the meantime.