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You can start a return from your account dashboard or by contacting our support team within the return window shown on your order.
Orders can be cancelled before they are packed for shipping. Use the contact form or call us if you need help cancelling quickly.
Sign in and open Track Order or check the order updates emailed to you after purchase.
Final-sale items, personalised products, and used or damaged goods may not qualify for return unless they arrive defective.
Refunds are usually processed within 5–7 business days after we receive and inspect your returned item.
Contact us within 48 hours with your order number and photos. We will arrange a replacement or refund as quickly as possible.